Please read the C3 Clinics policies below – you will be asked to sign to say you have read them.
When you supply your personal details to this clinic they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the General Data Protection Regulation 25h May 2018 – i.e. the law):
- We need to collect personal information about your health in order to provide you with the best possible treatment. You’re requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that, we would not be able to provide treatment.
- We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely.
- We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your treatment. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest. 4. Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.
- Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.
We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records in order that we can provide you with the best possible care should you need to see us at some future date.
Your records are stored:
- Electronically, using a specialist medical records service. This provider has given us their assurances that they are fully compliant with the General Data Protection Regulations. Access to this data is password protected, and the passwords are changed regularly.
- on our office computers. These are password-protected, backed up regularly, and the office(s) are locked and alarmed out of working hours.
We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:
- Your practitioner(s) in order that they can provide you with treatment
- Our reception staff, because they organise our practitioners’ diaries, and coordinate appointments and reminders and undertake general admin duties
- The medical records service who store our files
You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period (see above) has elapsed, you can also ask us to erase your records.
We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.
Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to what is referred to in the jargon as the “Data Controller”. Here are the details you need for that: The Practice Manager; email@example.com; 029 20627888.
Note: If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office
C3 Clinics Cancellation, Appointment Re-Scheduling, and Missed Appointment Policy
Patients are kindly advised that we require a minimum of 12 hours’ notice to cancel or re-schedule an appointment.
We are a very busy clinic and appointments, especially at certain times of the day are highly sought after.
Providing us with sufficient notice to cancel or move your appointment allows us the opportunity to offer that appointment to another patient.Where appointments are cancelled or re-scheduled without sufficient notice or an appointment is missed altogether, a fee will be charged. The fee is currently £15.
Embedded content from other websites
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How long we retain your data
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
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